• 0845 838 2890
  • Home
  • Landlords
  • Tenants
  • Our fees
  • Earn £200
  • Meet the Team
  • Request a Repair
  • Contact
  • Blog

Facing Rent Arrears? Here’s How to Take Control

Times are tough, and if you’re finding it hard to keep up with rent payments, you’re not alone. Across the UK, many tenants are feeling the pressure of rising living costs. The good news? There is help available - and taking the right steps early can make a huge difference.

1. Talk to Your Landlord or Letting Agent as Soon as Possible

This is the most important step. If you’re struggling to pay your rent, don’t ignore it or hope it will go away. Most landlords would rather work with you than start eviction proceedings, but cannot help you if you don't tell them. Open communication can often lead to a temporary solution, such as a payment plan to catch up gradually or flexibility around payment dates.

Be honest, explain your situation clearly, and put everything in writing (email is best so everyone has a record). Showing that you’re proactive helps build trust and may prevent formal action later.

2. Understand the Eviction Process and Your Rights

Landlords must follow a legal process before they can evict you, they can’t just change the locks or remove your belongings.

Here’s a quick overview:

  • Section 8 Notice: Used if you’ve broken the terms of your tenancy (e.g. rent arrears). You’ll usually get two weeks’ notice before court action.
  • Section 21 Notice: Used for “no-fault” evictions, but only after your fixed term ends, and the landlord must give at least two months’ notice.

Visit Shelter’s eviction guide or call their free housing advice line on 0808 800 4444 for more help.

3. Check if You Can Get Financial Help

You might qualify for support to help pay rent, even if you’re working:

  • Universal Credit: Can include a housing payment to cover part (or all) of your rent. Apply online by clicking here.
  • Discretionary Housing Payments (DHPs): If you already receive Housing Benefit or Universal Credit but it doesn’t cover your rent, your local council might top it up. Please contact your local council directly for more information.
  • Local Welfare Assistance: Many councils run schemes to help residents in crisis, such as grants for rent arrears, food, or energy bills.
  • Charitable Support: Organisations like Turn2us and StepChange can help you find grants and debt advice (click the company names to be re-directed to their website)

4. Get Free Expert Advice

There’s no need to face this alone. These trusted organisations can help you understand your options and communicate with your landlord:

  • Shelter – Free housing advice and legal support: 0808 800 4444
  • Citizens Advice – Guidance on rent arrears, benefits, and rights: click here
  • National Debtline – Support with debt and budgeting: 0808 808 4000
  • StepChange – Debt charity offering tailored repayment advice: click here

5. Look Ahead

If your situation isn’t improving, it might be time to:

  • Look for cheaper accommodation or consider shared housing.
  • Seek budgeting advice — Citizens Advice and StepChange offer this free.
  • Explore energy and cost-of-living support schemes by clicking here

Falling behind on rent can feel overwhelming, but remember - you still have rights, and help is out there.

The key is to act early and stay in touch with your landlord or agent.

Back

Call 0845 838 2890

© 2025 The Letting Company, PO Box 540, Wakefield, WF1 9DU

Privacy & Cookies Policy
Web design by SR Creative