We like to keep things simple and straightforward. Our fees are clearly listed below, so whether you’re a landlord or a tenant, you’ll always know where you stand. No jargon, no hidden extras - just honest, upfront pricing.
For a full breakdown of all landlord fees in an easy-to-read table, please click here. Alternatively, please see below for more a more detailed description about what each package includes.
Fully Managed Service
That's it. No other ongoing costs. We'll even throw in the first 6 months for free.
Not only that, but if you have 5 or more properties with us, we'll reduce your monthly fee to 8% + VAT too.
Our approach is simple and transparent. The management fee is all-inclusive, meaning there are no hidden or unexpected costs; just one set fee that covers the service we deliver.
You can read more about our fantastic 6 month free offer, and what your management fee includes, by clicking here.
Tenant Find Only Service
Whether you have a studio apartment or a 5 bedroom detached house, our tenant find only fee is fixed at the same rate.
Our Tenant Find Only service covers everything up to, and including, the check-in appointment. This means we market your property, find and reference your tenant, prepare your move-in paperwork and then move your tenants into the home.
From that point onwards, it's over to you.
Unsure which service to go for? Check out our blog about self-managing your home by clicking here.
Cancellation terms
To enjoy our 6 months free offer, we just ask for a 24-month minimum term. After that, you’re free to cancel any time with 3 months’ notice. If you decide to cancel earlier than 24 months, or without the proper notice, there’s a £295 + VAT cancellation fee.
Not ready to commit to 24 months? No problem - you can opt out of the 6 months free and go for a 12-month contract instead.
Deposit protection
The only other (optional) cost we can apply is the deposit registration fee of £75 + VAT. This charge covers the administration involved in registering your tenants' deposit with one of the available Government schemes, and issuing all necessary paperwork to them. Alternatively, you may do this yourself for free.
Everything else is included in your monthly management fee.
For more information about our landlord fees, including a comparison of charges against the competition, view our Landlord Guide by clicking here.
Holding deposit
Instead of an application fee, you will be charged a holding deposit. This is a refundable payment (to reserve a property) capped at no more than 1 week’s rent. This will secure the property for the applicant for 15 days at which point the tenancy start date must be agreed (even if this starts at a later date); any extensions required by either part must be put to the other in writing as soon as possible. Upon moving into the property, the holding deposit will be refunded against the first rent.
The holding deposit is the equivalent to 1 week's rent. To calculate the amount of the holding deposit, multiply the monthly rent by 12 (months) and divide the answer by 52 (weeks). Please don't hesitate to call us for more information regarding the holding deposit for any given property.
There are just four grounds on which a holding deposit is none refundable:
You can find more information about this on Shelter's website by clicking here. For more information on the application process, including eligability and affordability checks, please click here.
Security deposit/bond
When moving into a property, you’ll be required to pay a security deposit (sometimes called a bond). Your deposit will be registered with a Government-approved deposit protection scheme, and you’ll receive an official certificate of registration. The amount is usually equivalent to one month’s rent, or slightly higher if you’re renting with pets. In all cases, your deposit will never exceed five weeks’ rent, in line with the Tenant Fees Act 2019.
More information about deposits for properties with pets can be found by clicking here.
Changes to your tenancy
While landlords and agents cannot charge for tenancy renewals, they are able to apply costs for variations to your tenancy agreement (i.e. changes to the names if one of the tenants move out, or an additional person moves in); this is capped at £50 including VAT and includes the referencing of any new, additional occupants.
More information about what we, and your landlord, can or cannot charge you can be found by clicking here.